Last updated: 29th April 2026
This Shipping Policy explains how we dispatch and deliver orders placed on www.clockworkrituals.com. It is provided in accordance with the Consumer Protection (E-commerce) Rules, 2020 and forms an integral part of our Terms of Service.
We currently deliver to all serviceable PIN codes within India. To check whether we deliver to your address, simply enter your PIN code at checkout. If your PIN code is not serviceable, our checkout will let you know before you place the order.
We do not currently ship internationally. For wholesale, B2B or international enquiries, write to hello@clockworkrituals.com.
|
Order value |
Shipping charge |
|
All Orders ₹1,000 or above |
Free |
|
Bulk orders (50+ units) |
Special rates — contact us |
Shipping charges include all logistics, fuel, and applicable taxes.
|
Stage |
Timing |
|
Order received |
Immediate confirmation by email |
|
Order processed |
1 business day from order placement |
|
Dispatch |
Within 2 business days from order placement |
|
Tracking shared |
At dispatch, by email and SMS |
Orders placed on Saturdays, Sundays, or public holidays are processed the next business day.
Once dispatched, expected delivery times are:
|
Region |
Estimated delivery |
|
Metro cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad) |
2–4 business days |
|
Tier 2 cities |
4–6 business days |
|
Tier 3 cities and rural areas |
5–8 business days |
|
North-East states, Jammu & Kashmir, Andaman & Nicobar, Lakshadweep |
7–10 business days |
These are estimates from our logistics partners. Actual delivery can vary due to weather, regional disruptions, or courier-specific issues. We will notify you of any unusual delay.
We dispatch orders through reputable couriers including Delhivery, Bluedart, DTDC, Ekart, and India Post, depending on your delivery PIN code. Tracking links go directly to the partner’s tracking page.
Once your order is dispatched, you receive:
An email with the AWB (tracking) number and a tracking link
An SMS to your registered mobile number with the same tracking link
Status updates through to delivery
You can also check order status in your Clockwork account at any time, or write to us at hello@clockworkrituals.com.
Our courier partners typically attempt delivery up to three times before returning the parcel.
If the courier is unable to reach you, please respond to their call or message promptly to avoid an RTO (return to origin).
If a parcel is returned to us due to non-delivery (incorrect address, unavailability, refusal), we will contact you to arrange a re-dispatch. Re-dispatch will incur additional shipping charges, payable in advance.
If your parcel arrives visibly damaged or tampered with, please:
Refuse acceptance from the courier where possible, or
Accept and immediately photograph the package and contents
Then write to hello@clockworkrituals.com within 24 hours of delivery with the photos and your order number. We will arrange a free replacement under our Refund Policy Section 4.
COD is available on most PIN codes for orders up to ₹2,500.
A small COD handling fee may apply (visible at checkout).
COD is not available on the ₹199 Partner Kit purchase, which is prepaid only.
We currently ship within India only. For international orders, write to hello@clockworkrituals.com — we evaluate international dispatch on a case-by-case basis for B2B and clinical-evaluation samples.
For any shipping question or issue, reach us at:
Email: hello@clockworkrituals.com
Hours: Monday–Saturday, 10:00–18:00 IST
Response: within one business day
For unresolved concerns, contact our Grievance Officer (rohan@clockworkrituals.com / grievances@clockworkrituals.com), per our Privacy Policy and Terms of Service.
We aim to dispatch quickly and deliver cleanly. If anything goes wrong with your shipment, we’ll fix it.